Returns

You can return or exchange any goods bought from blue sea Aquatics within 14 days from when you receive them.

Upon arrival do not sign and accept delivery if there is any indication of damage caused to your goods.

Please take your time when choosing any goods from blue sea aquatics. The return of any unwanted goods will be at your, the customers, expense and must be in an unused, undamaged condition together with such documentation necessary to enable us to identify you as the purchaser of the goods. All returned goods must be received within 14 days after confirmation has been given to return them. Any non-faulty or undamaged goods which arrive in either a damaged or non-resale condition will not be considered for a full refund, full exchange or credit.

Until we receive the goods, you are responsible for the condition and any damage which occurs to the goods. You should obtain a proof of postage for the goods so that in the event of the goods becoming lost you have a proof you returned it. Once we have received the goods, we will refund the purchase price (less any original carriage charges) immediately, or in any case within 30 days.

For your convenience, you can bring any returned or damaged/faulty goods to our retail store Our staff will try our best to help and assist you.

Damaged/Faulty Goods

Damaged/Faulty goods must be returned within 14 days after confirmation is given. These goods must be returned initially at your own expense together with such documentation necessary to enable us to identify you as the purchaser. We also need written instructions on the nature of the damage or fault.

We will inspect the goods, and in the event that they are in fact damaged/faulty, we will repair or replace them at our absolute discretion. Due to the large range of goods we supply, it may be necessary to send the goods back to the manufacturer for an expert assessment on the alleged damage/fault. If the manufacturer tests the goods and deems them NOT faulty or damaged, they will be returned to you at an additional costs to cover postage and packaging.

Blue Sea Aquatics does not accept liability for any consequential loss caused by damaged or faulty items, delay in dispatch or delays by couriers.